Support Team

Our dedicated team is here to help you succeed in your scholarship journey

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Live Chat

Get instant help from our support team during business hours

Mon-Fri, 9 AM - 6 PM EST

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Email Support

Send us a detailed message and we'll respond within 24 hours

24/7 - Response within 24 hours

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Phone Support

Speak directly with our support team for urgent matters

Mon-Fri, 10 AM - 5 PM EST

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Meet Our Team

Sarah Johnson

Head of Student Success

Sarah has been helping students find scholarship opportunities for over 8 years. She specializes in academic scholarships and merit-based awards.

Academic ScholarshipsMerit AwardsApplication Strategy

Michael Chen

Technical Support Lead

Michael ensures our platform runs smoothly and helps users navigate any technical challenges they encounter.

Platform SupportAccount IssuesTechnical Troubleshooting

Maria Rodriguez

Community Outreach Specialist

Maria focuses on connecting underrepresented students with opportunities and provides personalized guidance.

Diversity ScholarshipsCommunity OutreachStudent Mentoring

David Kim

Financial Aid Advisor

David helps students understand financial aid options and navigate the complex world of education funding.

Financial AidNeed-based ScholarshipsFAFSA Guidance

Support Hours

Live Chat & Phone

Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 3:00 PM EST
SundayClosed

Email Support

Response TimeWithin 24 hours
Availability24/7
Priority SupportWithin 4 hours

Urgent Support

For time-sensitive scholarship deadlines or urgent technical issues, please call our emergency line.

Emergency Line: 1-555-URGENT

Additional Resources